Case Manager


Title: Case Manager

FLSA: Non-Exempt

Supervisor: Coordinator of Programs & Services

Pay Range or Rate: $17.00

Revised: September 2018



A new program supported by the Los Angeles County Department of Public Health Department of HIV & STD Programs (DHSP) and as part of the new Trans Wellness to work with trans and gender nonconforming individuals who have been release from jail, prison or immigration detention.

This position is under the direct supervision of the Coordinator of Programs & Services. The Case Manager will be working to provide support and direct linkage to supportive services through our partners in this grant to support trans and gender non-conforming people who have been release from incarceration. The ideal candidate would have to be knowledgeable about service delivery in the Los Angeles county and surrounding areas.

The ideal candidate would be proficient in English and Spanish and will have clear professional guidelines about how to successfully work with people of trans and gender nonconforming experience, be able to make assessments and develop an individualized case plan to empower individuals to be able to reintegrate themselves in to society by providing immediate housing, food and transportation.

The Case Manager would also serve as an advocate and would refer clients to our partner with the SOUL Program with APAIT which is a leadership development program. Case manager must be readily available to work with people of trans experience and support them to develop and individual service plan. Ideal candidates must be ready to start right away.



  1. Conduct comprehensive intake and assessment to deliver effective supportive services to trans people who have been released from jail, prison or immigration detention

  2. Assist clients with accompaniment to appointments and be able to serve as an advocate to people who are trans or gender non-conforming individuals.

  3. Actively participate with our partners to effectively provide competent services

  4. Keep track of client’s appointments and notes and be clear about keeping track and progress from clients served

  5. Maintain documentation of all client contacts and assist in preparing timely reports subject to review and evaluation of internal and external stakeholders

  6. Must have legit transportation and current insurance to be able to transport clients to appointments and trainings

  7. Must be able to build relationships with partner agencies and provide appropriate referrals to other supportive services

  8. Organize and coordinate outreach activities where trans people congregate and gather

  9. Able to assist at least 30 individuals in a period of one year

  10. Work in collaboration with other existing staff from TransLatin@ Coalition to be able to do presentations to clients about HIV education, prevention and other related topics and offer services from internal existing programs

  11. Other activities as required to conduct program and agency objectives.

  12. Other duties can be assigned by Coordinator of Programs & Services.


MINIMUM QUALIFICATIONS - Knowledge, Skills, and Ability

  1. Bachelor of Science Degree in Social Work, Psychology or Public Health related fields or at least 2 years of working with people of trans experience.

  2. Proof of employment eligibility, valid California Drivers License and/or California Identification, and yearly automobile insurance

  3. Updated tuberculosis test (annual requirement) – read, reviewed and dated by a clinician 6 months prior to employment

  4. Ability to coordinate multiple projects & tasks simultaneously in a high-pressure environment

  5. Ability to master a wide range of information, taking initiative and adapt in a team environment

  6. Ability to communicate effectively both verbally and in writing

  7. Ability to work with diverse communities (e.g. multi-gender, ethnic, generation, lingual, Lesbian, gay, bisexual, transgender, substance use)

  8. Basic knowledge of Social Determinants, Workforce Development, HIV/AIDS, and related issues

  9. Good problem solving and conflict resolution skills

  10. Great attitude and people skills a must

  11. Experience and knowledge of PC hardware and software (Windows, Power Point, Word and Excel a must)

  12. Ability to competently conduct trainings and workshops and coordinate outreach activities

  13. Knowledgeable about trans culture, issues and needs


NON-ESSENTIAL QUALIFICATIONS - Knowledge, Skills, and Abilities

  1. Relevant community HIV training

  2. Experience and knowledge of MS Access and Outlook Software

  3. Bilingual in Spanish and English

  4. Knowledge of diverse communities and populations

  5. Knowledge of behavior change interventions

  6. Excellent writing skills

  7. Four (4) year college degree with emphasis on Public Health related courses or a minimum of 2 years working with trans communities and HIV education



  1. The incumbent in this position does not have formal supervisory responsibilities



  1. Ergonomically safe office environment with desktop computer, desk, chair, natural light from windows

  2. Occasional outreach at community festivals, conferences, nightclubs, and other outreach venues that target population frequents. Must be comfortable with environmental conditions at the outreach locations, such as noise level, aggressive patrons, substance use



  1. In the course of performing this job, the incumbent typically spends time sitting, standing, walking, frequent driving, carrying (max.20lbs), lifting (max. 20lbs), listening, and speaking.



  1. The incumbent in this position must be able to accommodate to any/all of the following: constant distractions, interruptions; uncontrollable changes in priorities/work schedules; and availability for on call/duty after regular working hours, and exposure to inappropriate behavior and language of others



Please submit your resume and cover letter to: